Costumer Service

DELIVERY

MARCELSERAPHINE shall supply the items to the user through an independent shipping company “Savi Transport” . The shipping company shall deliver the items within the number of days specified on the website at the time of the purchase.

The shipping company is an independent company, and MARCELSERAPHINE is not responsible for any act and/or omission of the shipping company, including a delay of the delivery.

The delivery consists of shipping charges as specified on the website, as required.
Shipping charges will be added to the price of the items indicated on the website, and will be paid in any event, even if the customer choose to return the item.

Any failure to deliver, late delivery, exceeding the delivery times, unavailability or delay in availability of your Products must be reported to our Customer Service as soon as possible. No claims notified to us more than thirty (30) calendar days from the date of confirmation of your order will be taken into account.

RETURNS AND REFUNDS

You have a legal right of withdrawal your order, in_accordence with The Isreali Consumer Protection Law, (1981) And its associated regulations.
You can get a full refund or exchange any item purchased on this site within 14 days from the day you received it.
For the purpose of the return and/or replacement you will need to send the item, together with the original invoice and then you may receive a credit and/or an alternative product and/or a full refund, to your choice, except for shipping fees, as required.
The item must carry the original label attached, in its original package and it should not be used.
In case of return due to a defective product, MARCELSERAPHINE would also return the shipping fees.